Support

How do I join a gallery?

Tap the invite link someone sent you. Or open the app, tap + on the home screen, choose Join a gallery, and enter the gallery code or paste the link.

My invite code doesn’t work.

Codes expire 24 hours after they are created, and stop working as soon as someone in the gallery makes a new one with New code. Ask someone in the gallery to send you a fresh invite.

Who can see my photos?

Everyone in the gallery you add them to. Someone holding a valid invite to that gallery can also see a preview before joining, with small previews of up to 100 of the newest photos. More in our Privacy Policy.

Is my location shared?

No. Before photos and videos are uploaded, the app removes their location. The camera, lens, exposure settings and the date the photo was taken are kept.

What does Shared Gallery Pro include?

On the free plan, a gallery holds up to 100 items and you can own one gallery. When anyone in a gallery has Pro, the limit is lifted for everyone in it and videos can be added. With Pro you can also create more galleries and download originals at full quality. Each subscription includes 25–200 GB of storage, depending on your country; the app shows yours before you subscribe.

How do I restore my purchase?

Go to Profile › Account › Restore purchases, or tap Restore on the subscription screen. Use the same Apple Account or Google Account you bought the subscription with.

How do I cancel my subscription?

If you subscribed on the App Store, go to Settings › Apple Account › Subscriptions on your iPhone, and cancel at least 24 hours before the current period ends. If you subscribed on Google Play, go to Google Play › Payments & subscriptions › Subscriptions on your Android phone. On either phone, you can also go to Profile › Shared Gallery Pro › Manage subscription in the app. Deleting your account or the app doesn’t cancel the subscription. Refunds are handled by Apple at reportaproblem.apple.com, or by Google under Google Play’s refund policies.

How do I leave a gallery?

Open the gallery, tap its name, and choose Leave gallery. The photos and videos you added are deleted for everyone. The person who created a gallery can’t leave it, but can delete it.

Can I get a deleted photo back?

No. Deleting is permanent — there is no trash. If you want to keep a photo, download it first.

How do I report or block someone?

To report a photo or video, open it and tap ⋯ › Report photo (or Report video). To report a person, open their profile from Sharers and tap ⋯. The person who created a gallery can also remove or block someone from that menu, with Remove from gallery or Block.

How do I delete my Shared Gallery account?

In the app: go to Profile › Account › Delete account and confirm. It can’t be undone.

If you no longer have the app: email privacy@sharedgallery.app from the email address on your account and ask us to delete it. We delete it and confirm within 30 days.

What is deleted right away: your account and your name, the galleries you created (including photos and videos other people added to them), the photos and videos you added to other galleries, your likes and your feedback. The files are removed from our storage within a day.

What is kept, and for how long:

• Database backups: up to 7 days.
• Reports, and the record of removals, blocks and deleted galleries: 2 years, with your identity replaced by a random identifier.
• A record needed to enforce storage limits: 30 days, without your account ID.
• App usage data: removal at our analytics provider can take up to about a week.
• Crash reports: deleted automatically after at most 90 days.
• Emails you sent us: deleted 2 years after the conversation ends.
• Purchase records: Apple, Google and RevenueCat keep them under their own policies; write to us if you want the RevenueCat record deleted.

More in our Privacy Policy. Deleting your account doesn’t cancel a Shared Gallery Pro subscription — cancel it first.